You ask, We answer

Our Commonly Asked Questions…

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Starting therapy can feel scary…

We get it, starting therapy can feel scary. It’s hard to know what to expect. Below are some frequently asked questions, but if you have other questions, please reach out. We want to ensure you feel comfortable and confident when you start this process.

I'm Ready

FAQs

  • Bartonville Office

    2648 FM 407, Suite 215-E
    Bartonville, TX 76226

    Our office is located inside the Bartonville Town Center, next to Marty B’s Restaurant. We are on the 2nd floor above Subway. The elevator entrance is on the right side of the building across from the fountain.

    Dallas Office

    4040 N. Central Expy, Suite 670
    Dallas, TX 75204

    Our Dallas office is on the 6th floor. Take the elevator up and turn left. When you enter the suite, you’ll see an iPad in the waiting area. Please check in by typing your clinician's name, which will notify them that you’ve arrived.

  • Dr. Diana Storey is in network with select plans from insurance companies

    • Aetna

    • Baylor, Scott, and White

    • Blue Cross Blue Shield

    • UnitedHealthcare

    • Medicare

    Jessica Wade, LPC is in network with select plans from insurance:

    • Aetna

    • Baylor, Scott, and White

    • Blue Cross Blue Shield

    **Our Associates are not in-network with insurance.

    As a courtesy, we will verify your benefits and provide an estimated cost. Please contact our office or your insurance company for more specific information.

  • Yes! We have virtual telehealth capabilities through HIPAA compliant platforms. We know the availability of virtual services allows for flexibility and accessibility to our clients.

    **Our clinical license requires both clients and clinician be in the state of Texas at the time of service.

  • By law, health care providers are required to give clients who do not have insurance or are choosing not to use their insurance an estimate of the cost of their medical services (including psychotherapy). You have the right to a Good Faith Estimate of the cost of non-emergency services prior to the start of care and to receive an update during the course of your treatment, by requesting one from your provider. For more information about the Good Faith Estimate, your rights, how to dispute a bill, you may visit www.cms.gov/nosurprises

    No Surprises Act

  • The therapeutic relationship between a client and clinician is a special one, in that we prioritize the protection of your confidentiality.
    Should we have a chance encounter in the community, your therapist will treat you as a stranger and not acknowledge our therapeutic relationship, unless you choose to disclose that to others. Feel free to discuss with your clinician any questions you have about navigating future chance encounters.

  • To protect your confidentiality. Clinicians will not connect with current or past clients on social media and will decline/block all invitations.

    Feel free to follow us on our public social media pages

  • You can request a copy of your records by:

  • To file a consumer complaint with the Office of the Attorney General’s Consumer Protection. Visit their webpage

  • To contact the Behavioral Health Executive Council (BHEC) visit their webpage.

  • Hope is not pretending that troubles don't exist.

  • It is the hope that they won't last forever.

  • That hurts will be healed and difficulties overcome.

  • That we will be led out of the darkness and into the sunshine

    Quote Source: Elizabeth Chase